Video Visiting (VIP)

Inmates and visitors now have the opportunity to visit via video visiting.  Attached are the guidelines provided through Telmate. 

Adults in Custody VIP Instructions & Helpful Hints for Family & Friends Using Video Visitation

Friends & Family will need to create a Telmate Verified Account. (Creating this account online: GettingOut.com, or the Telmate Kiosk located in the lobby.

A computer: Laptop or PC. (Our system does not support Smartphones at this time.

A webcam and a microphone.

The current Adobe Flash update MUST be installed. If they / or you are unsure what Adobe Flash version they have, go to http:// get.adobe.com/flashplayer/ & update their computer to the most current version for free.

High speed Internet connection (Dial up and satellite are not supported. Mobile hot-spots are not recommended)

Test the internet speed at speedtest.net

Test the webcam and microphone at testwebcam.com before the visit to ensure they are functioning properly.

Please remember your Telmate telephone PIN# which allows you to log onto the Telmate Station to schedule Video calls.

Any Questions from friends and family, they may call Telmate’s  24/7 customer service: 1.866.516.0115.

Pricing: $9.00 for 30 minute durations, which comes out of your Telmate phone account or your family/friends Telmate phone account, depending who confirms the Vappointment. 

Pricing for messages, wall posts, and photos are $0.25 cents each exchange.

COMING SOON: A free Video call, please inform your friends & family to set up a Telmate Verified Account to receive this promotion.



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